RETURN & REFUND POLICY
We recognize that occasionally, despite our earnest efforts, a product may not align with your expectations. To address this, we have meticulously designed a Return and Refund Policy that underscores our dedication to your contentment. This policy guarantees that your experience with us continues to be pleasant and free of concerns.
Our Promise to You:
At Salina Shop, we stand behind the quality of our products and your satisfaction is important to us. If you are not entirely satisfied with your purchase, we’re here to help.
Easy Returns:
We accept hassle-free returns within 7 days after delivery. Unfortunately, we cannot offer you a refund or exchange if 7 days have gone after your purchase.
Eligibility for Returns:
– The item must be unused and in the same condition that you received it.
– It must be in the original packaging.
– Any item not in its original condition, damaged, or missing parts for reasons not due to our error, is not eligible for a return.
How to Initiate a Return:
– To initiate a return, contact our customer support team via email at [support@salinashop.com] or call our helpline at [Customer Support Number] during business hours. – Provide your order number and the reason for the return.
– Our customer support team will assist you in the straightforward return process.
Refund Process:
– Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
– We will also notify you of the approval or rejection of your refund.
– If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Exchanges:
– In case you wish to swap an item for an alternative size or color, kindly reach out to our customer support team. They will assist you throughout the exchange procedure and guarantee the swift dispatch of your new item.
Gift Returns:
– If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Non-Returnable Items:
– Certain products, such as personalized or customized items, are non-returnable. We also do not accept gift card returns.
Questions or Concerns:
– If you have any questions about our Return & Refund Policy, please contact us. Our friendly customer support team is here to assist you and ensure your shopping experience at Salina Shop is exceptional.
Salina Shop is dedicated to providing fashion, style, and convenience, and values your trust. Thank you for joining our journey and have a happy shopping experience.